Trail Masters Adventure Tours – Terms and Conditions for Booking Guyana Tours 

1. Introduction

Welcome to Trail Masters Adventure Tours. By booking any tour or travel package to Guyana through our website or authorized representatives, you agree to be bound by these Terms and Conditions (“Terms”). These Terms constitute a legally binding agreement between you (“the client”, “traveler”, or “participant”) and Trail Masters Adventure Tours (“Trail Masters Adventure Tours”, “we”, “us”, or “our”).

Please read these Terms carefully before making a booking. If you do not agree with any part of these Terms, you must not proceed with your booking.

2. Bookings & Payments

2.1 Booking Process 

All bookings must be made through the official Trail Masters Adventure Tours website or via authorized representatives. Upon submission of your booking form and required traveler information, you will receive a provisional confirmation by email. A booking is not considered confirmed until the required deposit is received and a final confirmation is issued.

2.2 Deposit Requirements 

A non-refundable deposit of twenty-five percent (25%) of the total tour cost is required within seven (7) days of receiving your provisional confirmation. Accepted payment methods include credit card, bank transfer, and approved online payment platforms.

2.3 Payment of Balance 

The remaining balance must be paid no later than sixty (60) days prior to the scheduled departure date. For bookings made within sixty (60) days of departure, full payment is required at the time of booking. Failure to make payment by the due date may result in cancellation of your booking and forfeiture of your deposit.

2.4 Pricing and Currency 

All prices are quoted in United States Dollars (USD) unless otherwise stated. Prices are subject to change prior to booking confirmation. Once confirmed, prices are guaranteed except in cases of significant changes in government taxes, fees, or fuel surcharges.

3. Cancellations & Refunds

3.1 Cancellation by the Client 

Cancellations must be submitted in writing via email or through your online booking account. Cancellation fees are calculated from the date written notice is received:

• More than 60 days before departure: Loss of deposit

• 31–60 days before departure: 50% of total tour cost

• 15–30 days before departure: 75% of total tour cost

• 14 days or fewer before departure: 100% of total tour cost (no refund)

No refunds will be issued for unused services, missed activities, or early departures, regardless of reason.

3.2 Cancellation or Changes by Trail Masters Adventure Tours 

We reserve the right to cancel or modify any tour prior to departure due to circumstances including, but not limited to, insufficient participant numbers, safety concerns, force majeure events, or operational constraints. In such cases, clients will be offered either a full refund of monies paid or an alternative tour of comparable value.

Trail Masters Adventure Tours is not responsible for incidental or consequential expenses incurred by participants, including non-refundable airfares, visa fees, insurance costs, or personal equipment purchases.

3.3 Changes to Itinerary 

Tour itineraries may be adjusted due to weather, local conditions, safety considerations, or unforeseen circumstances. We reserve the right to substitute accommodations, transportation, activities, or guides with comparable alternatives when necessary. Such changes do not constitute grounds for refund.

4. Travel Insurance

Comprehensive travel insurance is mandatory for all participants. Coverage must include, at minimum, medical expenses, emergency evacuation and repatriation, personal accident, trip cancellation or interruption, and loss or damage to personal property.

Proof of valid insurance may be requested prior to departure. Failure to obtain adequate insurance is solely the responsibility of the traveler.

5. Health, Fitness, and Special Requirements

5.1 Health and Fitness 

Comprehensive travel insurance is mandatory for all participants. Coverage must include, at minimum, medical expenses, emergency evacuation and repatriation, personal accident, trip cancellation or interruption, and loss or damage to personal property.

Proof of valid insurance may be requested prior to departure. Failure to obtain adequate insurance is solely the responsibility of the traveler.

5.2 Vaccinations and Medical Precautions 

Travelers are responsible for obtaining all required vaccinations, medications, and health clearances. This may include, but is not limited to, yellow fever vaccination, malaria prophylaxis, and any applicable public health requirements. 

5.3 Special Dietary and Other Requests 

Dietary needs or other special requirements must be communicated at the time of booking. While reasonable efforts will be made to accommodate requests, we cannot guarantee availability, particularly in remote areas.

6. Passport, Visas and Documentation

All participants must hold a valid passport with at least six (6) months’ validity beyond the tour end date. You are solely responsible for obtaining all visas, permits, and required documentation. Trail Masters Adventure Tours is not liable for denied entry, delays, or costs resulting from inadequate documentation.

7. Liability, Risk and Responsibilities

7.1 Limitation of Liability 

Trail Masters Adventure Tours acts as an agent for third-party suppliers, including accommodation providers, transport operators, and activity vendors. We are not liable for injury, loss, damage, delay, or expense caused by third parties or circumstances beyond our reasonable control.

7.2 Assumption of Risk 

You acknowledge that adventure travel in Guyana involves inherent risks, including but not limited to wildlife encounters, weather conditions, physical exertion, and limited emergency services. By participating, you voluntarily assume all such risks to the fullest extent permitted by law.

7.3 Force Majeure 

We shall not be liable for failure or delay in performance resulting from events beyond our control, including acts of God, war, civil unrest, pandemics, government actions, strikes, or natural disasters.

8. Conduct and Behavior

Participants are expected to behave respectfully and responsibly at all times, adhering to all local laws, customs, and the instructions of Trail Masters Adventure Tours staff and guides. Disruptive or unlawful conduct may result in removal from the tour without refund or compensation. 

9. Photography and Media Use

Trail Masters Adventure Tours may use photographs or video recordings taken during tours for promotional and marketing purposes. By participating, you grant consent for such use unless you notify us in writing prior to departure. 

10. Complaints and Claims

Any complaints should be raised with your guide or local representative as soon as possible. Written complaints must be submitted within thirty (30) days of tour completion. Claims submitted after this period may not be considered.

11. Privacy and Data Protection

We collect and process personal data solely for the purpose of administering bookings and delivering services. Personal information will not be sold or disclosed except where required by law or necessary for tour operations. Please refer to our Privacy Policy for further details.

12. Intellectual Property

All website content, including text, images, and branding, is the intellectual property of Trail Masters Adventure Tours or its licensors. Unauthorized use is prohibited.

13. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of Guyana, and any disputes shall be subject to the exclusive jurisdiction of the courts of Guyana.

14. Severability and Waiver

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force. Failure by Trail Masters Adventure Tours to enforce any provision shall not constitute a waiver of that provision.

15. Amendments

Trail Masters Adventure Tours reserves the right to update these Terms at any time. The version in effect at the time of booking shall apply.

16. Contact Information

For questions regarding these Terms and Conditions, please contact Trail Masters Adventure Tours via the contact form or official email address listed on our website.

By completing a booking, you confirm that you have read, understood, and agreed to these Terms and Conditions.

Last updated: December 23, 2025